Contact information
Contact Information
Have a question about an order, a book, Mystery Book Box, or one of our bookish products? We're happy to help.
Customer Support
The Smut Coven
Email: thesmutcoven25@gmail.com
For questions about an existing order, please include your order number so we can assist you as quickly as possible.
Customer Service Hours
Customer inquiries are answered during regular business days.
Please allow 1–2 business days for a response. Response times may be slightly longer during holidays, sales, or periods of high order volume.
Order Issues
For questions regarding:
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Damaged or incorrect items
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Shipping or tracking
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Product questions
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Order issues
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Mystery Book Boxes
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Bookish merchandise
Please contact us at thesmutcoven25@gmail.com.
If your inquiry involves a damaged or incorrect order, please include photographs of the item and packaging when applicable.
Business Inquiries
For collaborations, partnerships, promotional opportunities, or other business inquiries, please contact:
Mailing Address
The Smut Coven
10474 Fm 1725 Rd, Cleveland, Tx, 77328
Please do not send returns or merchandise to this address without contacting us first. Unauthorized returns may not be accepted.
Response Policy
We will never ask you to provide your full credit card number, banking password, or account password by email.
For your protection, please do not send sensitive payment information through email.
Thank you for supporting The Smut Coven and giving pre-loved books another chapter. 🖤📚